Grievance redressal steps:
First step is to lodge your grievances with the 24 hours customer care number 040-46565 555 / 040-69085 555, customercare@meghagas.com
Incharge Customer Complaint Cell (Name, Contact No & Email Id):
Customer can approach the Incharge Customer Complaint Cell in case the complaint is not resolved within 15 days of registering with Customer Care.
Mr. M. David Raj,
Mobile: 9154988143,
Email: customercare@meghagas.com
Emergency: 1800 123 1803
(Mon-Sat, 10:00 AM to 5:00 PM)
Nodal Officer (Name, Contact No & Email Id):
Customer can approach the Nodal Officer in case the complaint is not resolved within 15 days of registering with the Incharge Customer Complaint Cell.
Mr. Shailendra Pal,
Mobile: 9063462733,
Email: inchargecustomercare@meghagas.com,
nodalofficer@meghagas.com
(Mon-Sat, 10:00 AM to 5:00 PM)
Appellate Authority (Name & Email Id):
Customer can approach the Appellate Authority in case the complaint is not resolved within 15 days of registering with the Nodal Officer.
Mr. Anil Kumar,
Email: appellate@meghagas.com
(Mon-Sat, 10:00 AM to 5:00 PM)
Ombudsman (Name, Contact No & Email Id) :
Customers may approach the Ombudsman if their complaint remains unresolved within 15 days of registration with the Appellate Authority: Mr. P V Siva Prasad,
pvsivaprasad@meilgroup.com,
(Mon-Sat, 10:00 AM to 5:00 PM)
Emergency Customer Care Number 1800 123 1803 [Please note that these numbers are to be used in case of an emergency (fire/leakage) only]
In case your complaint is not resolved, you may escalate the same with PNGRB by contacting grievance@pngrb.gov.in for further assistance.
