Grievance redressal steps:
First step is to lodge your grievances with the 24 hours customer care number 040-46565 555 / 040-69085 555
Incharge Customer Complaint Cell (Name, Contact No & Email Id) :
Customer can approach Incharge Customer Receiving Cell in case complaint is not resolved with 15 days of registering with customer care. Miss. P.Asha, Ph - 040-46565 555 Ext-001, inchargecustomercare@meghagas.com, (Mon-Sat, 10:00 AM to 5:00 PM)
Nodal Officer (Name, Contact No & Email Id) :
Customer can approach Nodal Officer in case complaint is not resolved with 15 days of registering with incharge complaint receiving cell. Mr. M.David Raj, Ph - 040-46565 555 EXT-002, nodalofficer@meghagas.com, (Mon-Sat, 10:00 AM to 5:00 PM)
Appellate Authority :
Customer can approach Appellate Authority in case complaint is not resolved with 15 days of registering with Nodal Officer,appellate@meghagas.com
Emergency Customer Care Number 1800 123 1803 [Please note that these numbers are to be used in case of an emergency (fire/leakage) only]
In case your complaint is not resolved, you may escalate the same with PNGRB by contacting grievance@pngrb.gov.in for further assistance.
